SECRET SHOPPING / MYSTERY SHOPPING | New Years Resolution #11 - KISS

I had the occasion to visit our data center in Northern California. First of all, these are the core geeks of ServiceQuality.US They are the best of the best, as far as I'm concerned. Never, in a million years would they deal directly with customers ... These “geeks” were friendlier than most of the service employees I encounter at the mall. The couple had the address mixed up and the employee took a moment and printed them a map to their destination. Why was I impressed? ...